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Company Overview
Benchmark, as the name implies, is committed to setting the standard of excellence in Senior Housing. Benchmark Senior Living, based centrally out of Wellesley, Massachusetts, is the largest provider of Senior housing in the New England region. With a mission centered on a commitment to providing personalized services to our residents, our professionals add quality to the lives of Seniors each day through their compassion, skill and our unique programs designed to improve the experience of Senior living.
At Benchmark, our most important asset is people. We are a company of people serving other people. Each of our communities features a standard trademark of world class service built upon staff excellence, innovative programs and personalized services.
Resident Care Associate (otherwise known as a CNA or HHA) Job Description
Advocacy
•Recognizes and can assist in the prevention of elder abuse, neglect, and exploitation
•Recognizes and reports to Nurse or RCD a resident's change of condition particularly as it relates to needing more time to deliver care due to the aging process
Analysis / Reporting
•Reports shift updates in communication log
•Timely reports resident and family concerns and issues
•Timely reports residents' change of condition and / or needs
Communication
•Effectively communicates with residents, families and friends of residents
•Efficiently documents and provides accurate record-keeping as appropriate
•Assures resident information is communicated to the staff through the report process and calendar (i.e., appointments, outings, etc.)
•Communicates and documents residents' material needs (i.e., briefs, clothing, toothpaste, pads, etc.)
•Accurately completes incident reports prior to the end of the working day
•Appropriately handles follow-up issues with families
Compliance and Safety
•Demonstrates competency with SAMM per state regulations
•Demonstrates infection prevention and control
•Demonstrates personal and resident safety
•Answers residents' urgent call alarms in a timely manner
•Reviews and demonstrates fire, safety, and elopement procedures
•Appropriately documents per resident assignment
•Uses proper lifting techniques
Customer Service
•Responds to resident / family requests in a timely manner
•Meets customer service standards in a friendly, helpful, courteous manner and makes customer satisfaction a top priority
•Answers phones as appropriate
•Greets guests and tours
Facilities Maintenance
•Assists in cleaning spills / soilage
•Reports any malfunctioning equipment appliances, fixtures, etc.
•Helps to keep common areas in order
•Does not leave any in-use equipment unattended
•Efficiently launders resident laundry
Knowledge and Experience
•Demonstrates proficiency at reading and understanding a Resident Care Service Plan or assignment (e.g., ADLs and introductory visits)
•Understands advanced directives and end-of-life care
•Understands the nursing function in assisted living
•Understands quality of care objectives
•Understands quality of life objectives
•Reviews and demonstrates understanding of the use of Resident Care Standards and Practices with the Resident Care Director and/or supervisor
•Reviews and understands the orientation checklist
•Demonstrates knowledge of Benchmark Standards and Practices
•Demonstrates working knowledge of state regulations as they pertain to the job
•Has sound working knowledge of policies in the Resident Handbook
•Possesses current First Aid, and Heimlich certification, if required by state regulations
Organization / Prioritization
•Follows daily work schedules as directed and identifies and acts on non-scheduled tasks
•Shows a consistent ability to coordinate multiple tasks
•Maintains a positive attitude when working under pressure
Problem Solving / Decision Making
•Responds to emergencies and personal emergency response system and knows when to call for backup
•Effectively handles difficult resident behaviors
•Reacts calmly and effectively in emergency situations
Public Relations / Marketing
•Represents the community with a positive attitude and pride when interacting with potential residents and families
•Develops and practices the "30-second commercial" and uses it to greet visitors
Resident Care ¾ Activities
•Participates with activities staff and residents in daily programs and recreational activities as directed
•Utilizes the program staff for assistance and supplies and activity boxes
•Assists residents with Activities of Daily Living •Resident Care ¾ Alzheimer's Care
•Utilizes the program staff for assistance and supplies and activity boxes
•Demonstrates therapeutic conversation and redirection conversation with residents, offering appropriate cues (toilet, snacks and liquids)
Resident Care ¾ General
•Assists residents with Activities of Daily Living
•Participates in service plan reviews
•Removes, launders, folds, and properly returns resident linens and personal laundry
•Serves residents food as directed, including feeding skills, if regulations permit
•Knows and complies with all resident rights
•Receives and gives report of on-going shifts by oral and/or written log
•Informs supervisor of changes in the resident's condition and needs
•Successfully implements the plan of care
•Recognizes and can assist in the prevention of elder abuse, neglect, and exploitation (financial and other)
•Effectively handles difficult resident behaviors
•Reacts calmly and effectively in emergency situations
•Assures resident information is communicated to the staff through the report process and calendar (i.e. appointments, outings, etc.)
•Efficiently documents and provides accurate record-keeping as appropriate
Resident Care ¾ Hygiene
•Checks all residents daily for cleanliness, appropriate clothing, and any continence issues
•Uses proper sanitary procedures to wipe tables, and sweep and mop dining room and life enrichment kitchen after meals
•Checks on resident rooms daily for general cleanliness and neatness; ensures high risk rooms are double checked
•Checks laundry rooms, common areas ¾ including bathrooms ¾ for cleanliness
•Communicates and documents residents' material needs (i.e. briefs, clothing, toothpaste, pads, etc.)
•Resident Care ¾ Wellness
•Measures and accurately records vital signs (temperatures, pulse, respiration, blood pressure, weight and height) where appropriate as per state regulations
•Effectively balances service demands with supporting resident
independence
•Accurately assesses, communicates, and documents residents' status
•Observes and reports any significant changes in resident behavior and health
•Assists residents with medication per state regulations
•Able to recognize and report to Nurse or RCD a residents change of condition, including needing more time to deliver care due to the aging process
•Provides ongoing supervision of residents health related activities: complies with health care instructions explained by health care professionals and promptly and appropriately seeks and obtains medical attention when needed
•Conducts MAR and SAMM audits bi-monthly
•Thins charts as necessary
•Assesses risk in a proactive manner
•Responds to emergencies and personal emergency response system and knows when to call for backup
•Accurately completes incident reports prior to the end of the working day
Strategy
•Successfully implements the plan of care
Structure
•Provides ongoing supervision of residents health related activities; complying with health care instructions explained by health care professionals and promptly and appropriately seeking and obtaining medical attention when needed
Talent Development
•Serves as mentor to new aides
Training
•Adheres to and attends state regulated in-service training
Vision / Innovation
•Assesses risk in a proactive manner
Misc.
•Serves as mentor to new aides
•Follows daily work schedules as directed and identifies and acts on non-scheduled tasks
•Shows a consistent ability to coordinate multiple tasks
•Maintains a positive attitude when working under pressure
•Attends and participates in meetings
•Oversees and/or conducts activities where necessary
•Effectively communicates with residents, families and friends of residents
•Appropriately handles follow-up issues with families
•Represents the community with a positive attitude and pride when interacting with potential residents and families
•Follows daily work schedules as directed and identifies and acts on non-scheduled tasks
•Shows a consistent ability to coordinate multiple tasks
•Maintains a positive attitude when working under pressure
•Special projects/assignments as delegated by Director of Resident Care
Job Requirements
EDUCATION
•Must have current certification as a nursing assistant or have successfully completed the certified home health aide or homemaker/personal care homemaker training program.
•High School education preferred
SKILLS AND ABILITIES
•Demonstrates working knowledge of state regulations as they pertain to the job
•Has sound working knowledge of policies in the Resident Handbook.
•Possesses current First Aid, and Heimlich certification, if required by state regulations
•Displays courteousness and friendliness at all times to residents remembering their rights to dignity and confidentiality
•Possess excellent communication skills.
•Familiar with infection control
•Demonstrates proficiency at reading and understanding a Resident Care Service Plan
•Understands advanced directives and end-of-life care
•Possesses knowledge about the assisted living philosophy
•Understands the nursing function in assisted living
•Understands quality of care objectives
•Understands quality of life objectives
•Demonstrates understanding of the use of Resident Care Standards and Practices with the Resident Care Director
•Reviews and understands the orientation checklist
•Demonstrates knowledge of the following Benchmark Standards and Practices:
•OSHA guidelines, e.g., chemicals, personal care products, and items locked
•Use of walkie talkies, beeper, and keys
•Nametag and uniform
•Proper punching of timecards / etime
•Alarm system
•Fire safety and elopement
•Consistent attendance and participation in staff meetings and mandatory in-services
•All equipment in resident's room
PHYSICAL REQUIREMENTS
•Physically able to move at least 50 lbs. without assistance.
•Physical stamina and ability to assist residents or lift residents where needed and in emergencies.
•Physically able to bend, reach and work in small areas.
•Physically able to push and pull, equipment and furnishings. Location: Haverhill Crossings in Haverhill, MA
Compensation: n/a
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Published at 10-19-2011
Viewed: 125 times